Helm & Birch deploys remote desktop and screen sharing solutions built for compliance-driven industries — so your team stays productive without compromising security.
Years in Business
Deployments Completed
Uptime Across Clients
Average Cost Reduction
Every industry has unique compliance demands. We design remote desktop and support systems from the ground up to meet them.
Healthcare organizations face strict requirements around patient data access. Our remote desktop solutions are built to support HIPAA compliance from day one — including encrypted connections, session logging, and role-based access controls that your compliance officer will appreciate.
Banks, credit unions, and fintech firms need remote access that stands up to regulatory scrutiny. We configure remote control and screen sharing environments that satisfy SEC, FINRA, and PCI DSS requirements — without slowing down your trading desks or customer service teams.
Law firms and consultancies handle sensitive client information that demands attorney-client privilege protections. Our remote support infrastructure ensures that confidential documents and communications remain secure — whether your attorneys are working from home, in court, or across state lines.
Distributed factories, warehouses, and supply chain operations need remote access that works across variable network conditions. We specialize in configuring remote control and remote support tools that keep your operations running — even on bandwidth-constrained shop floors.
See the operational difference our clients experience after we redesign their remote access infrastructure.
How a 12-clinic healthcare system in the Southeast transformed its IT operations.
Reduction in IT support costs within the first year
Average remote support response time (previously 52 min)
Compliance findings in post-deployment HIPAA audit
Palmetto Health Partners operated 12 clinics across four counties with a lean IT team of just six people. Their remote support setup was a patchwork of consumer-grade screen sharing tools, each clinic running its own configuration. Support tickets piled up, and a surprise HIPAA audit flagged three critical vulnerabilities in their remote access practices.
We conducted a 10-day assessment of their entire infrastructure, then designed a unified remote desktop platform with centralized management. Every connection was encrypted end-to-end, sessions were automatically logged, and role-based permissions ensured that only authorized personnel could access patient-facing systems.
Within 90 days of deployment, Palmetto Health Partners had eliminated all three HIPAA findings, reduced their support costs by 62%, and cut average response time from 52 minutes to under 8 minutes. Their IT director told us it was the single most impactful infrastructure decision they had made in five years.
— Rachel Dominguez, IT Director, Palmetto Health Partners
We were spending nearly $180,000 a year on remote support across our 14 offices. Helm & Birch redesigned the entire system in under six weeks. Our annual costs dropped to $68,000, our compliance posture improved dramatically, and our staff actually enjoys using the new setup. That never happens with IT projects.
"Their team configured our remote access environment in a way that actually makes sense for a law firm. Privilege controls, matter-level permissions, the works. Our managing partner signed off on it in one meeting."
Sandra Nguyen
Director of IT, Calder & Whitfield LLP
"We run three manufacturing plants and two distribution centers. Helm & Birch got our remote support working smoothly on low-bandwidth shop floor connections where our previous setup constantly dropped. Genuinely impressed."
Tom Jankowski
VP of Operations, Lakeshore Industries
Answers to the questions we hear most from IT leaders evaluating remote access solutions.
Most engagements run between four and eight weeks from initial assessment to full rollout. Complex multi-site deployments may extend to twelve weeks, but we establish a phased timeline during discovery so there are no surprises.
Absolutely. While healthcare, finance, legal, and manufacturing represent the majority of our work, we have also delivered remote access solutions for education institutions, government agencies, and nonprofit organizations. If secure remote access matters to your operations, we can help.
We use a project-based pricing model for initial deployments, typically ranging from $15,000 to $85,000 depending on scope. Ongoing managed support plans start at $2,400 per month. Every engagement begins with a complimentary 30-minute discovery call to scope your needs.
That is exactly what we do. We design solutions that work within your current environment — including your directory services, endpoint management tools, and ticketing systems. Our goal is to enhance what you already have, not replace everything.
Compliance is built into every solution from the start — not bolted on afterward. We begin each engagement with a compliance gap analysis, then configure remote access controls, logging, and encryption to meet the specific standards relevant to your industry (HIPAA, PCI DSS, SOC 2, etc.).
We offer three tiers of managed support: monitoring-only, proactive maintenance, and fully managed. Most clients choose proactive maintenance, which includes quarterly security reviews, performance optimization, and priority support for any issues that arise.
We work with organizations ranging from 25-person professional firms to enterprises with 5,000+ employees. Our solutions scale accordingly. If you have at least 20 endpoints that need remote access or support, we can deliver meaningful value.
Every remote session uses 256-bit AES encryption with TLS 1.3 transport. Sessions can be configured to block file transfers, disable clipboard sharing, and restrict screen recording based on your security policies. All session metadata is logged and retained per your compliance requirements.
Tell us about your remote access challenges. We typically respond within one business day.
Every engagement starts with a free 30-minute discovery call. We will assess your current remote access setup and identify the quickest wins for your organization — no obligation, no sales pressure.